Return & Refund Policy
Return & Refund Policy
At Xenoharm™, customer satisfaction is important to us. We understand that sometimes a product may not meet expectations, and we aim to make the return process as straightforward as possible.
Please review the following policy regarding returns, replacements, and refunds.
1. Return Window
Customers may request a return within 30 calendar days from the date their order is delivered.
To qualify for a return, the item must:
✔ Be in its original condition
✔ Show no signs of use, damage, or alteration
✔ Include all original packaging and accessories
✔ Be accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for return approval.
2. Requesting a Return
Before sending any item back, customers must first contact our support team to obtain return authorization.
Contact Information
📧 Email: service@xenoharm.com
When contacting us, please provide:
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Full Name
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Order Number
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Reason for Return
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Photos (if applicable)
If your request is approved, we will provide detailed return instructions.
Important Notice
Returns shipped without prior authorization may be refused and returned to the sender.
3. Incorrect, Defective, or Damaged Products
Please inspect your order upon arrival.
If you receive:
🚫 A damaged item
🚫 A defective product
🚫 An incorrect item
Please contact us as soon as possible after delivery.
Providing photos of the product and packaging will help us evaluate the issue and determine an appropriate resolution.
4. Non-Returnable Items
Certain categories of products are not eligible for return.
These may include:
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Personalized or custom-made items
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Gift cards
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Clearance or final-sale products
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Products that have been used, modified, or damaged after delivery
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Items returned without original packaging when applicable
Shipping charges paid during checkout are generally non-refundable unless otherwise required by law.
If you are uncertain whether your item qualifies for return, please contact our support team before initiating the process.
5. Product Exchanges
We currently do not offer direct product exchanges.
If you would like a different item:
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Submit a return request for the original product.
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Once approved, complete the return process.
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Place a new order for the desired item.
This helps ensure faster processing and inventory accuracy.
6. European Union Customer Rights
For orders delivered within the European Union, customers may have the legal right to cancel or return eligible purchases within 14 days of delivery.
To qualify:
✔ Product must remain unused
✔ Original packaging should be retained
✔ Proof of purchase must be provided
These rights apply in accordance with applicable consumer protection regulations.
7. Refund Processing
Once a returned item is received and inspected, we will notify you regarding the outcome of your refund request.
Approved Refunds
If approved:
💳 Refunds will be issued to the original payment method used during checkout.
⏳ Financial institutions may require additional processing time before funds appear in your account.
Most refunds are completed within 10 business days, although actual posting times vary by payment provider.
If you have not received your refund after a reasonable period, please contact us for assistance.
8. Return Shipping Information
Return instructions will be provided after your return request has been reviewed and approved.
Customers should not send products to any address unless specifically instructed by Xenoharm™ customer support.
Unauthorized returns may experience delays or may not be accepted.
Need Assistance?
If you have questions regarding returns, refunds, damaged products, or order issues, our support team is ready to help.
Xenoharm™
Company: Auto seat cover LLC
Email: service@xenoharm.com
Thank you for choosing Xenoharm™. We appreciate your trust and remain committed to providing a positive customer experience.